Please read our terms and conditions before using the The Lampshade Loft website as by using www.thelampshadeloft.co.uk, you agree to be bound by these conditions, which apply to all transactions on this website. Any contract between us will be governed by English law.
The Lampshade Loft reserves the right to alter these terms and conditions from time to time by posting new terms and conditions. Your statutory rights are not affected. If you have any comments in respect of these terms and conditions, please email us at [email protected] or write to us at: 2 The Avenue, Betchworth, RH3 7EN.
Use of website
The Lampshade Loft is not liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. If you are referred to another website by external links, we are not in control of those websites, and when you leave this website, we cannot accept responsibility or liability for anything on another website. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
Orders and availability
When submitting an order to The Lampshade Loft, you are entering into a contract with us to supply you with handmade lampshades or interiors items as described in the product detail. This contract becomes binding upon our acceptance of your order. In the rare and unlikely circumstance of the product you ordered not being available, we will contact you in order to either offer a full refund, or to discuss with you if you would prefer another item. Any refunds due to unavailability will be made as soon as possible, and within 30 days of your order.
All products on this item have either been hand made or sourced by The Lampshade Loft.
All prices shown are in £British pounds sterling. Prices may change from time to time and without notice. No VAT is added.
You can make your payment using PayPal, however you do not need to have an account with PayPal in order to pay for your order. Non PayPal customers can pay with their credit card via the PayPal interface without needing to register. We can take cheques too but these must clear before we send the order out to you – usually about 5 working days. Please contact us should you wish to use this method of payment.
All transactions shall be made in UK sterling, and as the buyer, should you be overseas with a different currency, you will be liable for any exchange rate charges made to you by your card provider.
The Lampshade Loft does not store any credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.
Goods are supplied to UK addresses with free postage and packing, unless otherwise stated. Alternatively you are welcome to come and collect your order from our workshop in Surrey. We use reputable courier services with a tracking ability.
If goods are being ordered from outside the UK, import duties and taxes may be incurred once your order reaches their destination. The Lampshade Loft is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further detail.
If you are ordering internationally, please contact us before you place your order for a delivery quote, and this will be added to your order once you are in agreement.
We take care to ensure that all details, descriptions and prices of products appearing on this website are correct and we aim to keep this website as up to date as possible.
We make every effort to ensure that the products are photographed in their true condition and show their true colours, however images can look different on different computer monitors and therefore exact colour matches are not possible.
Bespoke Lampshades, Cushions or other soft furnishing items
As each bespoke product is made individually to order, we cannot guarantee the exact positioning of fabric patterns, and this may differ from those on our website, however we will always endeavor to match the patterns as closely as possible, and for bespoke items will discuss this with you in advance. Seams on lampshades cannot be pattern matched, as we are governed by the size of the panel or frame used to make the lampshade. We run a returns policy, however returns on bespoke made to order items cannot be made. When you commission us to make you a bespoke item using your own fabric, in advance we will ask you to please send us a swatch of the fabric with a full description including sizes, of the item. We will then send you, by email, a quotation and upon acceptance of this quote, we will then send you an invoice for payment in advance of us commencing work. Please allow 3 weeks until bespoke items are dispatched, however we will discuss the delivery date with you.
Lampshades: we recommend using 40w maximum or LED or energy saving light bulbs and to keep the bulb a minimum of 5cm away from the sides of the shades.
Lampshades should comply with BS EN 60598-2-2:2012, The British Standard for Luminaries, and our drum shades have been made with pvc or paper materials that have been tested in the Lighting Association Laboratories and have passed the Glow Wire Test. Fabrics, textiles or paper that is laminated to this pvc take on its properties and become fire resistant also.
Hand sewn shades
All of our hand sewn lampshades are treated with a water-based fire-proofing spray, which creates a flame retardant barrier on natural and synthetic fabrics and has a non-toxic, non-hazardous formulation.
Our items that are "vintage" or "retro" always come with a certain age-related wear and tear and although sold to you in the best possible condition, we cannot be held responsible for the safety of the items. However by using a low wattage bulb (40watts max) and by ensuring it is kept a minimum 5cm away from the edge of the shade, you should not encounter any scorching.
We source our vintage original items from across the UK. Please note ‘vintage’ and ‘retro’ items can come with all their charming original details and some defects, and due to their age can have age-related wear and tear. This may include some spotting on fabric, or fading. However, we aim to accurately describe all these details and add photographs so that you are completely aware of these at the time of purchase. By placing the order with us, you as the customer are acknowledging the condition and nature of these vintage original products.
Cushions are supplied with a feather or polyester cushion pads – please see individual products for details. Please only wash cushion covers by hand in cold water.
Cancellation of orders
We reserve the right to cancel purchases and orders for any reason prior to dispatch. If orders are cancelled for any reason, you will be refunded any monies paid in relation to these orders.
If you wish to cancel your order, please contact us as soon as possible and let us know your name, date of order and order content.
We are happy to give you a full refund provided you return the item to us within 10 working days of receipt. Items must be carefully packaged and sent using a trackable and insured delivery service at your own cost, and must arrive in perfect order. If you wish to return any item for any reason, please contact us in advance so that we are ready to process your return as soon as possible. Please be aware that the large lampshades cost around £13 to be sent via Royal Mail's Parcelforce service, so its good to be sure before you order!
If your order has arrived damaged due to its transit, please contact us immediately as we only have 7 days to make a claim with the courier company or post office. Please keep all packaging until the situation has been resolved but we will reimburse you as soon as possible.
Bespoke items: as these items are handmade to order for you, we regret that these items are not returnable.
The Lampshade Loft will not share your contact details with anyone.
We conform to the Data Protection Act 1998.
All content, graphics, photographs, icons, images, logos is the property of The Lampshade Loft and we ask that you do not share, download or use these. However, if you wish to share our website or information through social media, we ask that you provide our full URL and that all credits are made to The Lampshade Loft please.